Our Privacy Policy

Family Behavioral Health Services, LLC (“Family Behavioral Health Services,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information when you visit our website, contact our practice, submit information through our online forms, request or receive services, or consent to receive communications from us, including SMS/MMS text messages. By using our website or providing information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• Our website and online forms;
• Telephone, email, and other electronic communications;
• Appointment scheduling and service inquiries;
• Telehealth and other services provided by our practice;
• SMS/MMS communications for which you have provided consent;
• Information provided in connection with our administrative, billing, and business operations.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

• A. Contact and Identification Information

  This may include:

  • Name;
  • Mailing address;
  • Email address;
  • Telephone or mobile phone number;
  • Date of birth when necessary for services;
  • Other information needed to identify or communicate with you.

• B. Appointment and Service Information

  We may collect information necessary to schedule, provide, coordinate, or administer our services, including:

  • Appointment information;
  • Service inquiries;
  • Communication preferences;
  • Information necessary for administrative or billing purposes.

• C. Health and Behavioral Health Information

  • When you receive healthcare or behavioral health services from us, we may collect health information as necessary to provide and administer those services.
  • Protected health information is handled in accordance with applicable federal and state privacy laws, including HIPAA where applicable.

• D. Website and Technical Information

  When you visit our website, certain technical information may be collected automatically, including:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Website pages visited;
  • General website usage information;
  • Information collected through cookies or similar technologies, where applicable.

• E. SMS/MMS Opt-In Information

  If you voluntarily consent to receive SMS/MMS communications from us, we may collect and retain information necessary to administer that consent, including:

  • Mobile telephone number;
  • Name;
  • SMS/MMS consent or opt-in status;
  • Date, time and method of consent;
  • Records of SMS/MMS communications and opt-out requests.

3. How We Collect Information

We may collect information:

• Directly from you when you contact us;
• Through website forms;
• Through appointment or service requests;
• During telephone or electronic communications;
• During consultations or healthcare encounters;
• Through SMS/MMS consent forms or other opt-in mechanisms;
• Through our website's cookies or analytics technologies;
• From authorized representatives when appropriate and legally permitted;
• From service providers that support our practice operations.

4. How We Use Personal Information

We may use personal information for legitimate business, administrative, communication, and healthcare- related purposes, including:

• Scheduling and confirming appointments;
• Providing and coordinating healthcare or behavioral health services;
• Responding to questions, requests, and inquiries;
• Communicating with patients, prospective patients, or authorized representatives;
• Sending appointment reminders and administrative notifications;
• Sending SMS/MMS messages when the recipient has provided appropriate consent;
• Processing billing and payments;
• Managing insurance and administrative matters;
• Maintaining business and compliance records;
• Improving our website and services;
• Protecting the security and integrity of our systems;
• Complying with applicable laws, regulations, court orders, or governmental requirements;
• Preventing fraud, abuse, or unauthorized activity.

5. SMS/MMS Communications and Consent

If you choose to receive SMS/MMS messages from Family Behavioral Health Services, you are providing consent to receive text messages at the mobile number you provide.
Depending on the nature of the communication, messages may include:

• Appointment reminders;
• Appointment confirmations;
• Scheduling communications;
• Administrative notifications;
• Requests for information;
• Service-related communications;
• Other communications for which you have provided appropriate consent.

6. SMS/MMS Privacy and No-Sharing Commitment

• Family Behavioral Health Services does not sell, rent, or share mobile phone numbers, SMS/MMS opt- in information, or consent information with third parties or affiliates for their own marketing or promotional purposes.
• Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
• Your SMS/MMS consent information will not be sold or transferred to third parties for advertising, marketing, or promotional purposes.
• We may use trusted service providers that process information on our behalf when necessary to provide communications, scheduling, technology, billing, or other essential business functions. Such service providers are permitted to use information only as necessary to perform services for us and are not authorized to use SMS/MMS opt-in information for their own independent marketing purposes.

7. Information Sharing and Disclosure

We do not sell your personal information.
We may disclose information when reasonably necessary for legitimate business, healthcare, administrative, or legal purposes, including:

• Service Providers

  We may use trusted vendors and service providers to support our operations, such as providers of:

  • Electronic health record systems;
  • Telehealth technology;
  • Scheduling systems;
  • Billing and payment services;
  • Information technology;
  • Website hosting;
  • Communications and messaging services;
  • Administrative services.
  These providers may have access to information only to the extent reasonably necessary to provide servicesto us.

• Legal and Regulatory Requirements

  We may disclose information when required or permitted by applicable law, including in response to:

  • Court orders;
  • Subpoenas;
  • Government requests;
  • Regulatory requirements;
  • Law-enforcement requests where legally applicable;
  • Situations involving legal rights, safety, fraud, or security.

• Healthcare and Business Operations

  Where legally permitted, information may be disclosed as necessary for healthcare operations, payment, treatment, or other purposes permitted under applicable privacy laws.

• SMS/MMS Information

  SMS/MMS opt-in data, mobile phone numbers collected for SMS/MMS consent, and consent records will not be sold or shared with third parties or affiliates for marketing or promotional purposes.

8. Protected Health Information

If you receive healthcare or behavioral health services from Family Behavioral Health Services, information about your health may constitute protected health information (“PHI”) under HIPAA.
PHI is handled in accordance with applicable federal and state privacy requirements.
Where applicable, our separate Notice of Privacy Practices explains how protected health information may be used and disclosed and describes your rights regarding your health information.
Nothing in this Privacy Policy is intended to reduce or eliminate any privacy rights provided to you under HIPAA or applicable state law.

9. Cookies and Website Technologies

Our website may use cookies, analytics tools, or similar technologies to improve website functionality, understand website usage, and enhance the user experience.
These technologies may collect information such as:

• IP address;
• Browser information;
• Device information;
• Pages visited;
• Website activity;
• General usage statistics.

10. Data Security

We take reasonable administrative, technical, and physical measures designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
Security measures may include:

• Access controls;
• Password protection;
• Secure information systems;
• Encryption where appropriate;
• Restricted access to personal information;
• Vendor security controls;
• Administrative safeguards;
• Monitoring and security procedures.

11. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business and healthcare records, comply with legal and regulatory requirements, resolve disputes, and enforce applicable agreements.
Healthcare records may be retained for periods required by applicable federal or state law and professional requirements.
SMS/MMS consent records may be retained as necessary to demonstrate consent, administer communications, document opt-out requests, and satisfy legal or compliance requirements.

12. Your Privacy Rights

Depending on applicable law and the nature of the information involved, you may have rights to:

• Request access to personal information we maintain about you;
• Request correction of inaccurate information;
• Request deletion of information when legally permitted;
• Ask how your information is collected and used;
• Request information regarding disclosures where applicable;
• Withdraw consent for certain communications;
• Opt out of SMS/MMS communications;
• Exercise other rights provided by applicable law.

13. SMS/MMS Opt-Out Rights

You may stop receiving SMS/MMS communications from us at any time.
To opt out of SMS/MMS communications:
Reply “STOP” to any SMS message from Family Behavioral Health Services.
After receiving an opt-out request, we will take reasonable steps to stop sending non-essential SMS/MMS communications to that number.
You may also contact us directly to request assistance with SMS/MMS preferences.
Opting out of SMS/MMS communications does not necessarily affect other methods of communication or your ability to receive services.

14. Children's Privacy.

Our practice may provide behavioral health services to children and adolescents.
Our website is not intended to independently collect personal information from children for marketing purposes.
When services involve a minor, information may be provided by a parent, legal guardian, or other authorized person as permitted by applicable law.
We handle children's health information in accordance with applicable privacy laws and professional requirements.

15. Third-Party Websites and Services.

Our website or communications may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites that we do not control.
We encourage you to review the privacy policies of third-party websites before submitting personal information.

16. Changes to This Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services.
When changes are made, the revised Privacy Policy will be posted on our website with an updated effective date.
Your continued use of our website or services after an updated Privacy Policy becomes effective constitutes acknowledgment of the revised policy to the extent permitted by law.

17. Contact Us.

If you have questions about this Privacy Policy, want to request information about your privacy rights, or need assistance with SMS/MMS preferences, please contact us:
Family Behavioral Health Services, LLC
Email: familybehavioralhealthservices@gmail.com
Phone: 862-422-2431
Service Address: 2003 Morris Ave., Suite 1A Union, NJ 07083
Billing Address: 2531 Jackson Ave. Union, NJ 07083

18. Important SMS Privacy Statement

For clarity, Family Behavioral Health Services makes the following commitment regarding SMS/MMS information:
We do not sell or share your mobile phone number, SMS/MMS opt-in information, or SMS consent information with third parties or affiliates for marketing or promotional purposes.
Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
Your SMS/MMS information is used only for the purposes described in this Privacy Policy and as otherwise permitted or required by law.